Where ‘you’ are referred to in this policy, this shall mean you and every member of your party. You should ensure that all your party members have read this policy and agree that you may act on their behalf in dealing with us.
Our full company name is Sunliving Travel Limited and our registered office is at 199, Clarendon Park Road, Leicester, LE2 3AN, United Kingdom. For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.
What we collect and why
When you make an enquiry, join our mailing list or book a holiday with Freewheel Holidays we may need to collect information about you including (but not limited to) your name, contact details and company name and position (if applicable). We may also collect such data if you enter competitions, register for promotions, take part in surveys, or provide us with feedback . We may also collect payment details and/or relevant health information to process bookings.
Some of the information we collect may be “sensitive personal data” (for example 'special requirements' data relating to disability, diet, health or religion) in which case we will only collect, retain and pass it on with your positive consent.
We require this information to understand your needs and provide you with the service you have requested. We use it to advise you of information concerning your holiday booking, enquiry or other transaction.
We and the companies in our group may use the information to advise you of our new services, products, promotions, special offers and/or other information which we think will be of interest to you and for the other purposes set out in our notification to the Information Commissioner's Office. We may use your data for our business management and operation and for monitoring, marketing and customer care purposes in order to achieve our aim to provide you with the highest standard of quality and service and increase our customers’ choices wherever possible.
We may also send you details of products and/or services provided by carefully selected third parties whom we think may be of interest to you.
You will be given the opportunity to give your consent or object (as appropriate) to us using the data for such purposes on all written information we send to you.
Who else do we give your details to?
We may disclose your information to our credit checking companies, public authorities (e.g. customs/immigration), to any companies who process data on our behalf, to our professional advisers and when we are required by law to make a disclosure.
We may pass on your personal details to those companies or organisations that need to know them in order that your holiday or other service or product can be provided. For example, the tour operator, the airline, hotel or credit card company. This may include the transfer of information outside the European Economic Area where data protection controls may not be as strong as in the UK. When you make a booking or enter into a transaction this means you consent to our passing on such details.
We may also pass your personal information on to carefully selected third parties who may contact you with details of their products and/or services which may be of interest to you.
On all of our direct marketing and email communications you will be given the opportunity to opt-out of receiving such communications in the future. If you do not wish us to use your data for direct marketing and email purposes or to pass your details to carefully selected third parties, please contact us at Freewheel Holidays, 11 De Montfort Street, Leicester LE2 7GE.
"Cookies" - What are they? How do we use them?
Many websites use "cookies" to help to improve the service provided on the website.
With most internet browsers (for example Microsoft Internet Explorer or Netscape Navigator) you can erase cookies from your hard drive, block all or some cookies or receive a warning before a cookie is stored.
Please refer to your browser's help screen to learn more about these functions. Denial of a traffic log cookie should not prevent you from using one of these sites. You can delete the files that contain cookies that you have already accepted from your hard drive.
Other web sites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line. We use encryption when collecting or transferring sensitive data such as credit card information.
Data Subject Access Request
You are entitled to ask us by letter what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. There is a maximum charge of £10 for this service and we will respond to legitimate requests within 40 days of receiving your written request and fee.