Customer Testimonials
We have received some excellent feedback responses to our customer survey over the 2019 cycling holiday season. The surveys have been sent in anonymously to us however we have identified some of the cycle tours that our customers have been on that correspond with the comments.
All feedback forms are kept on file and these responses are unedited.
Updated: November 2019
| Feedback Date | Customer Comment | Cycling Holiday |
| 8th April 2019 | Well organised holiday. All the hotels were a very high standard with great breakfast. We had a wonderful holiday and bikes were in good condition. Travelling in low season was a good decision as the paths were quiet and we were lucky to experience good weather every day apart from one. | Lake Constance & Rhine Falls |
| 13th April 2019 | Good tour itinerary. | North Sardinia |
| 17th April 2019 | All very good especially as we opted for the 'cheaper' hotel option. Excellent hotels, cycle routes and directions. | Anonymous |
| 25th April 2019 | It was straight forward to book. | Anonymous |
| 4th May 2019 | Great location for varied cycle rides. Gill was extremely helpful. We went on the trip especially to see the Tulips and we were not disappointed. The Keukenhof gardens were spectacular. We particularly enjoyed cycling through the beautiful villages with immaculate houses and pristine gardens. | Amsterdam & North Holland |
| 13th May 2019 | Organisation end to end has been impressive. The description of the holiday was perfect. Excellent accommodation. | Anonymous |
| 18th May 2019 | Bikes were great. Hotels were excellent. Breakfasts were wonderful. | Strasbourg To Mainz |
| 19th May 2019 | Good value for money: hotels were nice, support with bikes very good. No surprises at all. | Moselle Cycle Path |
| 21st May 2019 | Ease of communication. There was nothing to fault about the service, breakfast and room comfort. | Anonymous |
| 23rd May 2019 | Had a fantastic time cycling through the Middle Rhine. Thoroughly recommend it. Friendly, responsive Freewheel staff. | Rhine Cycle Path |
| 23rd May 2019 | Interesting route and places to visit. The map was useful. | Anonymous |
| 24th May 2019 | Friendly helpful staff, great routes and hotels. Paid for an upgrade and it didn’t disappoint. Beautiful cities and stunning scenery. | Anonymous |
| 28th May 2019 | We thoroughly enjoyed the holiday - beautiful country, lovely people, super hotels and terrific weather. Generally accurate and comprehensive information from the sales consultants. | Algarve |
| 31st May 2019 | Everything is well organised and the various trips have used first class accommodation. We have used Freewheel at least 5 times in the last 8 years and we are confident in their ability to provide the right service. | Austria Lakes |
| 1st June 2019 | Smooth organistation. (Rates the booking process as an 8 out of 10). | Anonymous |
| 1st June 2019 | We found the whole experience really easy, excellent cycling pathways - routes were easy to follow. Hotel location was brilliant. | Netherlands |
| 3rd June 2019 | The booking came off smoothly. (Rate the booking process as an 10 out of 10) | Anonymous |
| 5th June 2019 | Very good holiday options and easy to deal with friendly and helpful staff. We booked 2/3 star hotels and all were good. | Anonymous |
| 10th June 2019 | The routes were explained well, including distances and elevations, which were useful. We enjoyed the routes and scenery in Croatia. | Croatia (Bike & Barge) |
| 15th June 2019 | Great route, easy to follow and most of the hotels were very good. It was a brilliant trip and we would be interested in doing further trips of this nature. | Anonymous |
| 16th June 2019 | Efficient delivery of bikes and transfer of luggage. | Anonymous |
| 19th June 2019 | The bikes are first class and the holiday was well arranged. | Anonymous |
| 21st June 2019 | UK customer service was very good. All hotels excellent, good facilities with modern and clean rooms. | Menorca |
| 22nd June 2019 | Our experience was positive with the places visited. | Menorca |
| 21st June 2019 | Easy to book and contact. The accommodation was good on the whole. | Menorca |
| 22nd June 2019 | Transfers and generally helpful staff. | Anonymous |
| 1st July 2019 | Lovely scenery, meeting other cyclists from different countries, good cycling facilities. Everything went well and although self-guided we met up with other people for dinner who were on the same trip. The area was beautiful and a delight to cycle in. | Krakow & The Dunajec Path |
| 4th July 2019 | I remain very happy with the holiday you provide. Booking was easy and Simon found me a tour to fit my request. I hope there will be more trips in the future. | Amsterdam & North Holland |
| 7th July 2019 | Our expectations were massively exceeded. Everthing went perfectly. The trip was incredible with accommodation that was excellent and well located. | Anonymous |
| 8th July 2019 | Enjoyed seeing interesting parts of Poland. | Krakow & The Dunajec Path |
| 10th July 2019 | Hotels and arrangements were well organised. The Freewheel consultants were great. | Anonymous |
| 10th July 2019 | Good website. (Rates the booking process as an 8 out of 10) | (Bike & Boat) |
| 12th July 2019 | The luggage pick up service was very efficient. The scenery along the Dunajec River was wonderful. | Krakow & The Dunajec Path |
| 16th July 2019 | We enjoyed the sights of the trip. All hotels met our expectations. | Austria (Salzkammergut Tour) |
| 16th July 2019 | The beautiful towns and villages in Holland that we otherwise would not have seen/experienced. | Eleven Cities Of Friesland |
| 19th July 2019 | Good organisation of pick ups and the directional arrows and maps were excellent. | Anonymous |
| 20th July 2019 | The staff were always very responsive whenever we had a question. Much appreciated! Truly amazing tour in an amazing place. | Anonymous |
| 23rd July 2019 | Everything has been great from the booking process and through all the aspects of the ride. We had a fantastic experience and Gill was very supportive answering all our questions. | Anonymous |
| 23rd July 2019 | Good accommodation. (Rates the booking process as an 10 out of 10). | Anonymous |
| 26th July 2019 | Simon went out of his way to find us a holiday when it seemed most boats were already fully booked. A bike and barge holiday is a great way to explore the countryside and meet new people. I would recommend it to anyone. | Southern Holland (Bike & Barge) |
| 29th July 2019 | Good support from staff. I like the itineraries and self guide. | Croatia's Istrian Coast |
| 19th July 2019 | Excellent holiday, helpful staff sorted out early problem. Bikes were comfortable and very good. | Menorca |
| 5th August 2019 | Price competitive, good hotels, good bikes, good back-ups. E-mail service was excellent and better than other operators. Rooms in Ambach were good and hotels were generally well chosen. | Bavarian Lakes |
| 5th August 2019 | Easy booking process.The bikes/route information was excellent. Breakfast at all hotels was excellent and most of our rooms had air conditioning. | Innsbruck To Verona |
| 6th August 2019 | Very well signposted therefore we were able to enjoy the journey and view the scenery. | Anonymous |
| 13th August 2019 | The hotels were all better than I expected, and they all included breakfast. | Anonymous |
| 16th August 2019 | Good choice of holidays, hotels and routes. Good guide book. It was a brillant way to explore Tuscany. | Pisa To Florence |
| 18th August 2019 | The staff in the office were helpful and responded quickly to email enquiries. The hotels were brilliant and the bikes comfortable and reliable. The guide book was fairly easy to follow and there were helpful route signs on the lamp-posts. | Anonymous |
| 20th August 2019 | Very good company to deal with and a good value holiday. Bikes, routes and hotels all good. | Anonymous |
| 22nd August 2019 | Good bike hire and luggage transfers. (Extremely likely to recommend to a friend/colleague). | Anonymous |
| 23rd August 2019 | Easy to contact the office staff in the UK who were very helpful. Very nice hotels. A really good trip, well organised, good bikes, trip information and some beautiful hotels. The route included some fabulous places to visit and the cycling itself was not very difficult. | Ljubljana To Piran |
| 27th August 2019 | Accommodation was varied but generally fine, and some really great. Guide book and documentation was excellent. | Anonymous |
| 1st September 2019 | The actual cycle ride was well planned and nothing went wrong. Hotels were good, two of them were outstanding. | Anonymous |
| 7th September 2019 | Scenery and friendly welcome. Accommodation very good, really friendly and excellent food. | Anonymous |
| 9th September 2019 | Maps were brilliant. Booking was easy. | Anonymous |
| 9th September 2019 | Everything works smoothly. (Rates the booking process as an 8 out of 10). | Neckar Cycle Path |
| 10th September 2019 | Free wine! Maps and signs were very good. | Anonymous |
| 10th September 2019 | On the whole very good service and an excellent holiday. We had a wonderful time - great hotel in a lovely setting, food very good and the staff looked after us. We would definately recommend this tour. | Zell Am See - One Hotel |
| 12th September 2019 | Good organisation. All the hotels were very good. | Danube Cycle Path - Passau To Vienna |
| 16th September 2019 | We liked the legs (stages) of the tour. Switzerland was very clean and the food very good. The hotel at Gotthard was amazing. | Basel To Lugano |
| 21st September 2019 | The booking process was good. | Poland |
| 23rd September 2019 | Loved the great cycling trails in a spectacular area of Poland, most of which were very smooth. Amazing scenery and plenty of variety. | Krakow & The Dunajec Path |
| 25th September 2019 | Easy personal contact when booking. (Extremely likely to recommend to a friend/collegue). | Bike & Barge |
| 25th September 2019 | We very much enjoyed what was our 8th or 9th annual cycle holiday. | Anonymous |
| 2nd October 2019 | Very well organised route and directions. (Rates the booking process as an 8 out of 10). | Anonymous |
| 6th October 2019 | (Rates the booking process as an 8 out of 10). | Hungarian Nature And Spas |
| 13th October 2019 | Overall the holiday was excellent. (The booking process was) user friendly and straight forward. | Tuscany Coast To Elba |
| 13th October 2019 | Fantastic holiday, very well organised with excellent routes, lovely pace. Most of the hotels were excellent and we received a warm welcome. | Venice To Florence |