Customer Testimonials

We have received some excellent feedback responses to our customer survey over the 2019 cycling holiday season. The surveys have been sent in anonymously to us however we have identified some of the cycle tours that our customers have been on that correspond with the comments.

All feedback forms are kept on file and these responses are unedited.

Updated: November 2019

Feedback Date Customer Comment Cycling Holiday
8th April 2019 Well organised holiday. All the hotels were a very high standard with great breakfast. We had a wonderful holiday and bikes were in good condition. Travelling in low season was a good decision as the paths were quiet and we were lucky to experience good weather every day apart from one.  Lake Constance & Rhine Falls
13th April 2019 Good tour itinerary. North Sardinia
17th April 2019 All very good especially as we opted for the 'cheaper' hotel option. Excellent hotels, cycle routes and directions.  Anonymous
25th April 2019 It was straight forward to book. Anonymous
4th May 2019 Great location for varied cycle rides. Gill was extremely helpful. We went on the trip especially to see the Tulips and we were not disappointed. The Keukenhof gardens were spectacular. We particularly enjoyed cycling through the beautiful villages with immaculate houses and pristine gardens.  Amsterdam & North Holland
13th May 2019 Organisation end to end has been impressive. The description of the holiday was perfect. Excellent accommodation. Anonymous
18th May 2019 Bikes were great. Hotels were excellent. Breakfasts were wonderful. Strasbourg To Mainz
19th May 2019 Good value for money: hotels were nice, support with bikes very good. No surprises at all. Moselle Cycle Path
21st May 2019 Ease of communication. There was nothing to fault about the service, breakfast and room comfort.  Anonymous
23rd May 2019 Had a fantastic time cycling through the Middle Rhine. Thoroughly recommend it. Friendly, responsive Freewheel staff.  Rhine Cycle Path
23rd May 2019 Interesting route and places to visit. The map was useful. Anonymous
24th May 2019 Friendly helpful staff, great routes and hotels. Paid for an upgrade and it didn’t disappoint. Beautiful cities and stunning scenery.  Anonymous
28th May 2019 We thoroughly enjoyed the holiday - beautiful country, lovely people, super hotels and terrific weather. Generally accurate and comprehensive information from the sales consultants. Algarve
31st May 2019 Everything is well organised and the various trips have used first class accommodation. We have used Freewheel at least 5 times in the last 8 years and we are confident in their ability to provide the right service.  Austria Lakes
1st June 2019 Smooth organistation. (Rates the booking process as an 8 out of 10). Anonymous
1st June 2019 We found the whole experience really easy, excellent cycling pathways - routes were easy to follow. Hotel location was brilliant.  Netherlands
3rd June 2019 The booking came off smoothly. (Rate the booking process as an 10 out of 10) Anonymous
5th June 2019 Very good holiday options and easy to deal with friendly and helpful staff. We booked 2/3 star hotels and all were good.  Anonymous
10th June 2019 The routes were explained well, including distances and elevations, which were useful. We enjoyed the routes and scenery in Croatia.  Croatia (Bike & Barge)
15th June 2019 Great route, easy to follow and most of the hotels were very good. It was a brilliant trip and we would be interested in doing further trips of this nature.  Anonymous
16th June 2019 Efficient delivery of bikes and transfer of luggage. Anonymous
19th June 2019 The bikes are first class and the holiday was well arranged. Anonymous
21st June 2019 UK customer service was very good. All hotels excellent, good facilities with modern and clean rooms.  Menorca
22nd June 2019 Our experience was positive with the places visited. Menorca
21st June 2019 Easy to book and contact. The accommodation was good on the whole. Menorca
22nd June 2019 Transfers and generally helpful staff. Anonymous
1st July 2019 Lovely scenery, meeting other cyclists from different countries, good cycling facilities. Everything went well and although self-guided we met up with other people for dinner who were on the same trip. The area was beautiful and a delight to cycle in.  Krakow & The Dunajec Path
4th July 2019 I remain very happy with the holiday you provide. Booking was easy and Simon found me a tour to fit my request. I hope there will be more trips in the future.  Amsterdam & North Holland
7th July 2019 Our expectations were massively exceeded. Everthing went perfectly. The trip was incredible with accommodation that was excellent and well located.  Anonymous
8th July 2019 Enjoyed seeing interesting parts of Poland. Krakow & The Dunajec Path
10th July 2019 Hotels and arrangements were well organised. The Freewheel consultants were great. Anonymous
10th July 2019 Good website. (Rates the booking process as an 8 out of 10) (Bike & Boat)
12th July 2019 The luggage pick up service was very efficient. The scenery along the Dunajec River was wonderful. Krakow & The Dunajec Path
16th July 2019 We enjoyed the sights of the trip. All hotels met our expectations. Austria (Salzkammergut Tour)
16th July 2019 The beautiful towns and villages in Holland that we otherwise would not have seen/experienced. Eleven Cities Of Friesland
19th July 2019 Good organisation of pick ups and the directional arrows and maps were excellent. Anonymous
20th July 2019 The staff were always very responsive whenever we had a question. Much appreciated! Truly amazing tour in an amazing place.  Anonymous
23rd July 2019 Everything has been great from the booking process and through all the aspects of the ride. We had a fantastic experience and Gill was very supportive answering all our questions.  Anonymous
23rd July 2019 Good accommodation. (Rates the booking process as an 10 out of 10). Anonymous
26th July 2019 Simon went out of his way to find us a holiday when it seemed most boats were already fully booked. A bike and barge holiday is a great way to explore the countryside and meet new people. I would recommend it to anyone.  Southern Holland (Bike & Barge)
29th July 2019 Good support from staff. I like the itineraries and self guide. Croatia's Istrian Coast
19th July 2019 Excellent holiday, helpful staff sorted out early problem. Bikes were comfortable and very good.  Menorca
5th August 2019 Price competitive, good hotels, good bikes, good back-ups. E-mail service was excellent and better than other operators. Rooms in Ambach were good and hotels were generally well chosen.  Bavarian Lakes
5th August 2019 Easy booking process.The bikes/route information was excellent. Breakfast at all hotels was excellent and most of our rooms had air conditioning.  Innsbruck To Verona
6th August 2019 Very well signposted therefore we were able to enjoy the journey and view the scenery. Anonymous
13th August 2019 The hotels were all better than I expected, and they all included breakfast. Anonymous
16th August 2019 Good choice of holidays, hotels and routes. Good guide book. It was a brillant way to explore Tuscany.  Pisa To Florence
18th August 2019 The staff in the office were helpful and responded quickly to email enquiries. The hotels were brilliant and the bikes comfortable and reliable. The guide book was fairly easy to follow and there were helpful route signs on the lamp-posts.  Anonymous
20th August 2019 Very good company to deal with and a good value holiday. Bikes, routes and hotels all good.  Anonymous
22nd August 2019 Good bike hire and luggage transfers. (Extremely likely to recommend to a friend/colleague). Anonymous
23rd August 2019 Easy to contact the office staff in the UK who were very helpful. Very nice hotels. A really good trip, well organised, good bikes, trip information and some beautiful hotels. The route included some fabulous places to visit and the cycling itself was not very difficult.  Ljubljana To Piran
27th August 2019 Accommodation was varied but generally fine,  and some really great. Guide book and documentation was excellent.  Anonymous
1st September 2019 The actual cycle ride was well planned and nothing went wrong. Hotels were good, two of them were outstanding.  Anonymous
7th September 2019 Scenery and friendly welcome. Accommodation very good, really friendly and excellent food. Anonymous
9th September 2019 Maps were brilliant. Booking was easy.  Anonymous
9th September 2019 Everything works smoothly. (Rates the booking process as an 8 out of 10). Neckar Cycle Path
10th September 2019 Free wine! Maps and signs were very good.  Anonymous
10th September 2019 On the whole very good service and an excellent holiday. We had a wonderful time - great hotel in a lovely setting, food very good and the staff looked after us. We would definately recommend this tour.  Zell Am See - One Hotel
12th September 2019 Good organisation. All the hotels were very good. Danube Cycle Path - Passau To Vienna
16th September 2019 We liked the legs (stages) of the tour. Switzerland was very clean and the food very good. The hotel at Gotthard was amazing.  Basel To Lugano
21st September 2019 The booking process was good. Poland
23rd September 2019 Loved the great cycling trails in a spectacular area of Poland, most of which were very smooth. Amazing scenery and plenty of variety. Krakow & The Dunajec Path
25th September 2019 Easy personal contact when booking. (Extremely likely to recommend to a friend/collegue). Bike & Barge
25th September 2019 We very much enjoyed what was our 8th or 9th annual cycle holiday. Anonymous
2nd October 2019 Very well organised route and directions. (Rates the booking process as an 8 out of 10). Anonymous
6th October 2019 (Rates the booking process as an 8 out of 10). Hungarian Nature And Spas
13th October 2019 Overall the holiday was excellent. (The booking process was) user friendly and straight forward. Tuscany Coast To Elba
13th October 2019 Fantastic holiday, very well organised with excellent routes, lovely pace. Most of the hotels were excellent and we received a warm welcome. Venice To Florence